Refund policy

At Metanoia, we strive to ensure you are satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Below is our simplified refund policy to help you with returns and refunds.

Eligibility for Refunds

  • We accept refund requests for damaged, defective, or incorrect items received.

  • Refunds are typically only issued for items that are unused and in their original

    condition with packaging.

  • All refund requests must be submitted within 30 days of receiving your order.

How to Request a Refund

To request a refund, please complete the Refund Request Form below with the  following information:

  • Full Name

  • Email Address

  • Order/Confirmation Number

  • Reason for Refund (including a brief description)

  • Photos of the Item(s) (if damaged or incorrect)

    Once your request is submitted, our team will review it and respond within 3-5 business days.

Important Notes

  • Return Processing Fee: We charge a $9.99 fee to cover processing and shipping costs if a return is required. This fee may be waived if you are opting for an exchange or placing a new order.

  • No Return Required: In certain cases (e.g., damaged or defective items), we may process a refund or replacement without requiring a return.

  • Refund Method: Once approved, refunds will be processed to your original method of payment. Please allow 5-10 business days for the refund to be reflected in your account.